Frequently Asked Questions (FAQ)

Who Are We?

We are experienced research chemical suppliers with roots going back to the 1990s.
Our team was born and raised in the Netherlands and has long been involved in laboratory environments, experimentation, sourcing, and production.

Through decades of experience, we have built a strong international network within the research chemical field. This allows us to consistently provide high-quality products and reliable sourcing for our customers.

Where Are You From?

We are a Netherlands-based team with deep experience in the research chemical industry. Our background and long-term involvement in this field allow us to maintain strong supplier relationships and high product standards.

From Where Will My Package Be Shipped?

Approximately 50–70% of our packages are shipped from the Netherlands.
Some shipments may be sent from Germany or Belgium depending on stock location and logistics.

Please note: we cannot guarantee in advance from which country your package will be shipped.

What Shipping Couriers Do You Use?

We offer shipping through trusted international couriers:

• UPS
• DHL
• DPD
• PostNL

You can select your preferred courier during checkout (if available for your region).

What Does Shipping Cost?

We charge a fixed rate of €20 per package.

This includes our delivery guarantee:

If your package does not arrive, we will reship your order once at no additional cost.

How Does the Shipping Guarantee Work?

If your package has been shipped but has not arrived within 14 days, please open a support ticket.

Our team will review the situation and arrange a one-time reshipment if applicable.

Please note:

• Each order is eligible for one reshipment.
• We handle each case individually to ensure fairness and transparency.

What If I Am Not Satisfied With the Product?

We stand behind the quality of our products and are confident in what we supply.

However, in the rare event that you are not satisfied, please contact us through our ticket system.
We will review your case and work together to find a suitable solution.

Customer satisfaction is important to us.

How Can I Make Payment?

We offer multiple payment options for your convenience:

• Bitcoin (BTC)
• Bank Transfer
• Credit Card

We are continuously working to expand our available payment methods.

If you need assistance with payment, simply open a support ticket and we will guide you through the process.

How Can I Discuss Bulk or Wholesale Orders?

For bulk purchases or wholesale inquiries, please open a ticket.

Our team will discuss pricing, availability, and conditions directly with you to find the best solution for your needs.

What Happens With My Information?

We respect your privacy.

The only information we store is:

• Your name
• Your email address
• Order details linked to your account

Order information is automatically deleted after 90 days, unless required for resolving an active issue.

If you would like your information deleted earlier, please open a ticket and we will process your request.

Still Have Questions?

If you have any additional questions, suggestions, or concerns, do not hesitate to contact us through our ticket system.

Our team aims to respond within 24 hours.